Frequently Asked Questions
Our most frequently asked questions are answered here. If you still need help please email us!
Policies
Items are laser cut (potentially hand-painted) and assembled by hand. Slight variations and imperfections may occur.
Colors may differ in real life depending on the screen settings of your device. The majority of our photos are taken in natural light with minimal editing.
No. This is due to the made to order nature of our products as well as hygiene & sanitation concerns.
We are unable to cancel orders after they are placed. If you made a mistake while ordering please contact us ASAP so we can make the change on our end i.e. incorrect address, wrong quanity/ variant, general order notes.
Processing
We offer minor customizations free of charge!
i.e. changing findings (hoops hooks keyrings ect) or if you'd like to mix & match variants of the same design.
You can leave a note during checkout or reply to your order confirmation & we will make a note on your order!
For all other custom requests please email us to discuss pricing.
help@magicbybri.com
Processing time + shipping time = estimated delivery date!
Our current processing time is posted in the announcement bar & shipping time depends on the shipping provider you choose at checkout.
If you have ordered
Please refer to your order confirmation email for a reminder of the stated processing time at the time of purchase.
If you haven't ordered yet
During checkout you will see an estimated delivery date.
Reminder: Business days exclude weekends and federal holidays.
Shipping
Once your order has been fulfilled and shipped it is quite literally out of our hands and is therefore out of our control. If you have any inquiries regarding shipping delays kindly contact the delivery service directly so they can best serve you.
Delivery time after shipping will vary by region and may still be impacted due to labor shortages or other factors such as extreme weather. We are not responsible for any carrier delays or if the incorrect address was provided.
Your order will be eligible for refund or replacement if the package is deemed lost by the shipping provider chosen.